Average Reviews:
(More customer reviews)The plastic rocker on mine failed, though the underlying electrical component was fine. I tried to contact Lutron tech support via their Web form, but the site threw an error after I submitted my message. I then called their 24-hour phone support line. I waited on hold for about an hour, then their system hung up on me. I called back and tried a slightly different menu option and got a human. He promised to mail me out a couple of replacement "bezels" (the switch and slider part) and instructions for replacing one. He ended up sending me return instructions for the entire switch (wire nutted into the house and not trivial to remove).
An email to an alternative contact on the Lutron Web site achieved a response from a woman who said that she could send me replacement bezels. She did and they arrived about a week later. So the company is definitely trying to support their product. They probably should have a simple gmail address rather than rely on their Web programmers.
Click Here to see more reviews about: DV-10P-WH, Lutron 1000W Diva Dimmer, Single-Pole - White
Lutron 1000W Diva Dimmer, Single-Pole - White
Click here for more information about DV-10P-WH, Lutron 1000W Diva Dimmer, Single-Pole - White
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